Last updated: September 24, 2026

We want you to love your purchase from Pitara Store! We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility Criteria

To be eligible for a return, your item must be in the same condition that you received it:

• Artificial Jewelry: Unworn, unused, with all tags intact, and in its original packaging/box.

• Electronics & Gadgets: Unused, in original condition, with all original accessories, user manuals, tags, and intact box packaging.

• Proof of Purchase: You will need the original receipt or proof of purchase.

How to Start a Return

1. Contact our customer support team at pitarastoresupport@gmail.com to initiate a return request.

2. If your return is accepted, we will send you a return shipping label, along with detailed instructions on how and where to send your package.

3. Return address for approved returns:

   Pitara Store

   [Insert Your Street Address], Virar West, Palghar, Maharashtra - 401303, India

Note: Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order immediately upon receipt. Contact us right away if:

• The item is defective or damaged during transit.

• You received the wrong item or missing components.

Reach out to us at pitarastoresupport@gmail.com with photos/videos of the damaged or incorrect product so we can evaluate the issue and make it right immediately.

Non-Returnable Items & Exceptions

Certain items cannot be returned:

• Custom or Personalized Orders: Items made to specific customer requests.

• Personal Care / Hygiene Products: Any items that come into direct contact with skin and cannot be resold for hygiene reasons once opened.

• Sale Items & Gift Cards: Clearance items, promotional sales, and gift cards are non-refundable.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must remain unworn/unused, with tags, and in its original packaging along with proof of purchase.

Refunds Process

1. Inspection: We will notify you once we’ve received and inspected your return, and inform you whether the refund was approved.

2. Payout: If approved, you’ll be automatically refunded on your original payment method within 10 business days.

3. Processing Delay: Please keep in mind that banks and credit card companies can take additional time to process and post the refund to your account.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please reach out to us at pitarastoresupport@gmail.com.