Shipping & Delivery Policy

Last updated: September 24, 2026

Thank you for choosing Pitara Store (pitarashop.in)! We strive to deliver your fashion jewelry, smart electronics, and daily essentials safely and promptly across India. Please review our shipping policy below for full details on order processing and delivery timelines.

1. Order Processing Time

  • All orders are processed, quality-checked, and packed within 1 to 2 business days (Monday to Saturday, excluding public holidays).

  • Once your order is dispatched from our fulfillment center, you will receive an automated confirmation message along with real-time tracking details.

2. Shipping Rates & Delivery Timelines

We partner with reliable logistics networks across India (including Delhivery, Blue Dart, Shadowfax, and Xpressbees) to ensure safe and timely delivery:

  • Prepaid Orders: FREE Standard Shipping across India on all prepaid orders (UPI, Cards, Net Banking).

  • Cash on Delivery (COD): COD is available on eligible pin codes. A nominal handling fee may be added at checkout depending on the order value and delivery location.

Estimated Delivery Timelines:

  • Metro Cities: 3 to 5 business days

  • Rest of India: 5 to 7 business days

  • Remote / Special Regions: 7 to 10 business days

Note: Delivery timelines are estimates and may occasionally face slight delays due to severe weather conditions, local disruptions, or holiday season carrier backlogs.

3. Cash on Delivery (COD) Verification

To prevent invalid orders and ensure fast dispatch, our team may verify COD orders via OTP SMS, phone call, or WhatsApp confirmation.

Please ensure you provide a valid mobile number and complete shipping address (including house/flat number, landmark, and valid 6-digit PIN code) at checkout.

4. Order Tracking

  • As soon as your parcel is handed over to the courier partner, an email and SMS containing your Tracking ID and Tracking Link will be sent to your registered contact details.

  • You can track your shipment’s journey in real-time using the link provided in your shipping confirmation notification.

5. Undelivered Shipments & Delivery Attempts

  • Our courier partners will attempt delivery up to 3 times before initiating a Return to Origin (RTO).

  • Please ensure someone is available at the provided delivery address to receive the parcel.

  • If a shipment is returned to us due to an incomplete/incorrect address or doorstep refusal without valid reason, future orders from the account may require prepaid payment.

6. Damaged or Tampered Shipments

If your package appears unsealed, tampered with, or visibly damaged upon delivery:

  1. Refuse the delivery or immediately inform the delivery executive.

  2. Take clear photos/videos of the outer packaging and items received.

  3. Reach out to our customer care team within 24 to 48 hours so we can resolve the issue or dispatch a replacement.

7. Customer Support & Inquiries

For any questions regarding your shipment status, delivery delays, or address modifications:

  • Brand: Pitara Store

  • Official Website: pitarashop.in

  • Support Email: pitarastoresupport@gmail.com

  • Phone / WhatsApp: +91 75072 19292

  • Operating Hours: Monday to Saturday | 10:00 AM – 7:00 PM (IST)